Shipping and Insurance Claims

Shipping and Producing (as of 2/28 we will not be shipping our elderberry syrup nor elderberry lemonade) 

We Ship Monday-Saturday, not including holidays. Please keep in mind that our products are freshly handcrafted, please allow 2-4 days for producing your order. 

Lost, Stolen, or damaged items

Please note that Elderberries From Heaven LLC is not responsible for lost, stolen, damaged items, nor shipping  but we are here for you in case this may occur. You will be responsible for filling an claim with USPS as soon as possible, but you may fill out the contact us form and we will provide you with proof of purchase and the mailing slip, within 24-48 hours. Below is the link to file your claim to cover all cost for both shipping and items that were purchased.

Click link to file your claim 

 https://www.usps.com/help/claims.htm